Delivery time can vary from country to country, so we can’t say for sure. Most orders typically arrive within 1-2 weeks. Certain locations or times of year may see packages take a little longer, up to 1 month.
We recommend using17track.netto track orders. They pull tracking information from various sources and automatically indicate which carrier will be handling your package once it arrives in your country. From there you can always go directly to your country’s national postal service for additional details.
Normally we will process your order in 3 days. If you have received an “order complete” email, or see that your order has been marked “complete” and has a tracking number in your account, then it’s on its way! If you haven’t received an “order complete” email, then we recommend checking your spam/junk mail folder or promotions tab (in Gmail) to see if it’s there.
This happens from time to time, especially when the tracking shows that it has left China but not yet arrived in your country. This usually means it has not passed customs yet, but is not necessarily an indicator of a lost package. We advise waiting it out, and if it doesn’t show progress soon, we can look into it on our side.
If a package is truly lost, we will re-send or issue a full refund at our discretion.
Of course! We want everything to arrive in perfect condition just as much as you do, which is why we take great care when preparing our teaware for overseas journeys. Our arsenal of packing material includes plenty of bubble wrap, padding, paper and 5 ply boxes. And love. Everything is packed with love.
We offer wholesale pricing on all of our teaware. For more information, please contact us with the teaware pieces you are interested in purchasing and we will be happy to provide you with details regarding pricing
We accept refunds for teaware, but all teas are final sale. Unused teaware items may be refunded. Buyer is responsible for the cost of return shipping and ensuring the item does not sustain damage during return shipping. Refunds can only be issued upon receipt.
Notify us as soon as you discover the damage and if possible provide pictures. We will either refund the full cost of the item, re-send it, or offer a substitute if the original item is no longer available. These options are provided at our discretion, but we will generally try to facilitate the solution that makes you the happiest. Regardless, we’ll make it right.
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